Refund policy

SAVELY REFUND & CANCELLATION POLICY

We want you to enjoy every experience booked through Savely. Because our platform provides instant digital vouchers for local services and experiences, the following terms apply to all purchases:

1. All Sales Final (Change of Mind)

 All voucher sales are final. We do not offer cash refunds or cancellations for change of mind once a voucher purchase is complete.

 If you cannot use your voucher within its initial 3-month promotional window, the original cash amount paid automatically converts into Savely Store Credit for you to use on another deal.

2. 3-Year Store Credit Guarantee

 Converted Savely Store Credit remains valid for 3 years (36 months) from your original purchase date and can be applied toward any offer available on Savely.

3. Merchant Closures & Non-Fulfillment

 If a participating merchant permanently closes, ceases trading, or is genuinely unable to honor your valid promotional voucher, Savely will issue a full refund of the purchase price to your original payment method.

4. Consumer Guarantees Act 1993 (CGA)

 Nothing in this policy limits or excludes your statutory rights under the New Zealand Consumer Guarantees Act 1993.

5. Contacting Support

 For help with an unredeemed voucher or a merchant issue, email us at nzsavely@gmail.com.